Kamal Ghorui
Maruti Suzuki India has significantly expanded its after-sales footprint in India, adding a record 502 new service touchpoints in FY 2025-26. This marks the highest number of service additions by the company in a single financial year, taking its total network to 5,926 touchpoints across 3,000 cities and towns.The latest expansion is aimed at improving customer convenience and strengthening service accessibility across metros as well as smaller towns and rural areas. The newly added facilities include a mix of ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), along with mobile formats such as Service-on-Wheels and Bodyshop-on-Wheels.
Managing Director and CEO, MSIL: Hisashi Takeuchi.
Commenting on the development, Managing Director and CEO Hisashi Takeuchi said that easy access to service and spare parts remains a key factor for car buyers. He added that the company is continuously working to ensure customers can choose from multiple service options, whether it is visiting a workshop, opting for doorstep service or getting assistance during long journeys.
Maruti Suzuki’s service network has seen rapid growth in recent years. The company had reached 1,000 touchpoints by 1997 after starting operations in 1983. It crossed the 5,000 mark in May 2024, and has added nearly 2,000 touchpoints in the last five financial years alone. Looking ahead, Maruti Suzuki plans to further scale up its service reach to around 8,000 touchpoints by FY 2030-31.Stay tuned to TOI Auto for latest updates on the automotive sector and do follow us on our social media handles on Facebook, Instagram and X.
