Kamal Ghorui
MUMBAI: The Indian Global Capability Center (GCC) of Deutsche Bank is betting on a startup-style approach to accelerate AI adoption, with its in-house incubator at Deutsche India Pvt Ltd (DIPL) drawing 100 ideas within its first 100 days, reflecting what its leadership describes as an unusually high openness to technological change among the local workforce.Stefan Schaffer, MD & CEO of DIPL, said the India-based GCC has seen employees embrace AI-led transformation with far less resistance than in many mature markets. He attributed this to a broader cultural association of change with progress, shaped by rapid digital adoption in India, including platforms such as UPI. He said that this adaptability is proving valuable for a 150-year-old institution navigating structural shifts.DIPL, which employs over 20,000 people across Pune, Bengaluru, Jaipur and Mumbai, is driving its AI push through a programme called “AI Forward”, which combines top-down investment with bottom-up participation. A key pillar is the incubator, modelled on startup ecosystems, where employees can pitch ideas directly to leadership and refine them with expert input. Complementing this is a large-scale training effort that has already covered 20,000 employees on large language models and responsible AI usage, alongside a “Catalyst” initiative that embeds specialists within teams to prototype solutions in live environments.The shift towards AI is part of a broader strategic reset at Deutsche Bank’s technology operations. Having already rebalanced its workforce mix from 30% internal staff to 70%, and increased the share of engineers to 70%, the bank is now targeting deeper ownership from its GCCs. Under a new “70-50-30” framework, it aims to locate 50% of portfolio owners and 30% of senior leadership roles within its technology centres, including India, to ensure end-to-end accountability.Schaffer said that while AI is becoming embedded in mainstream operations, core enterprise platforms will remain critical. Instead of replacing foundational systems, AI is expected to transform the “last mile” of configuration, enabling faster and more flexible development while retaining the structural integrity required in a regulated banking environment.
