Kamal Ghorui
In a major milestone, Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai, Maharashtra has been voted Asia-Pacific’s Best Airport for Departures. The airport was chosen in the over 40-million passengers category at the 2025 Airport Service Quality (ASQ) Customer Experience Awards presented by Airports Council International. The recognition highlights the airport’s commitment to excellence in outbound travel experience in the country. The ASQ Awards is counted among the most respected global benchmarks for airport customer service. It’s a well deserving award. On this note, let’s have a look at five interesting facts about Chhatrapati Shivaji Maharaj International Airport:World’s Busiest Single-Runway Airport: Not many must be aware of the fact that CSMIA handles over 1,000 Air Traffic Movements on a daily basis on a single active runway. Digital-First Operations: The airport is fully digital and has DigiYatra biometric gates, self-check-in kiosks, and automated bag drops, among others.Cultural Immersion: In addition, Terminal 2 at the airport features the “Artbeat of New India” corridor. It is an art and cultural installation which offers a transformative look to the airport displaying rich Indian heritage.Consistent Top Honors – Beyond its latest departures, CSMIA has also won the prestigious Best Airport in Asia-Pacific accolade in its category for many years.Sustainable airport: It also happens to be a sustainable airport known for the introduction of thoughtful amenities including hygiene facilities, demonstrating responsibility towards passengers and nature.Operated by Mumbai International Airport Limited (MIAL) and the Airports Authority of India, the recognition comes at an important time. The airport is a success story today which shows strategic investments, sustainability, and passenger comfort, can change the narrative. Also, this recognition comes at an important time for India’s civil aviation sector. The sector continues to soar and experience growth in volumes every year. It is counted among the prime gateway to global nations. CSMIA’s accolades are the best example of when an airport combines technology with top-notch service and design, it can meet any demand in travel.
